Frequently Asked Questions

The Basics

  • A leather product has to be used one month to know that it’s made well. Please get in touch as soon as possible when something isn’t the way it supposed to be. We will get in touch with you within three workingdays with possible solutions.

  • Free worldwide shipping on all orders above €100.

  • We will offer you a repair service when something breaks outside the warranty period of three months. Please send us pictures of the problem by email and we will tell you if it’s worth to use our repairing service. If so, we will send you an email with the estimated shipping and repair costs. If it’s not worth to use our repair service we will tell you as well and suggest you to go to a local (clothing) repairing shop.

Shipping

  • If you live in the Netherlands you will receive your package within three workingdays.

    Outside the Netherlands the average estimated delivery time is one week.

  • Every product is available to purchase.

    We will either produce the bag for you or send it to you straight away.

    You will receive your tracking code within 3 working days.

    We ship everywhere in the world.

  • As soon as your product is shipped we will send you a tracking number by email.